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1300 465 366

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FAQ

Are you clubs genuine products and not counterfeits?

Understand that if we were to market counterfeit clubs as genuine we would be out of business in 48 hours flat, with $200K+ worth of fines and penalties. This is truly not worth the risk as we are an Australian Pty Ltd Company (ABN :97 106 993 533). If you were to purchase via EBay, well buyer beware !!

The reason we can offer extremely competitive pricing is because we have direct relationships with distributors in the US. We have stock shipments arriving weekly, in some cases we can source stock direct from our US warehouse within 4 days.

All genuine brand products come from the US whether it be direct or through an Australian distributor or traditional retail stores for their individual brands.

We source all our stock directly from the US in effect taking out the middle man, or an extra mark up, because of these savings from buying direct we are able to pass those savings onto you the customer giving you the opportunity to purchase the latest in quality name brand golf clubs at a much more affordable price.


Are you like a traditional bricks and mortar golf shop ?

We operate from a warehouse situation whereby you are certainly welcome to pick up ordered goods from us but we do not have the traditional style golf shop set up with all makes and models on display. The reason for this is to keep our overheads low so we can pass the savings onto you the customer.

Also by keeping our overheads low, this is another reason why our pricing is extremely competitive. We do not offer slash discounts on our products like a traditional golf store as our pricing is set with quite low margins we do not have the margin to offer additional discounts. But if you are purchasing multiple items contact customer service and we will see what we can do.


How long does it take to get my order? Is it insured?

How long it takes to get your order really depends on what you order. Although we carry a large inventory, we can't possibly stock every loft and shaft configurations, combinations etc.

If we have the item/s you ordered in stock,
they are delivered to your door on average within 7-10 days.

If the item/s you order are not in stock it can take up to 14-21 days to be delivered depending on the item/s or brand requested.

All orders are fully insured against damage or loss.


 

Payment Methods

We currently accept VISA, MasterCard, Bankcard, Electronic Funds Transfers, Bank Cheques and Money Orders.


Are your online credit-card payments secure?

Shop with confidence at Australian Golf Online. Our payments are secured via Secure Socket Layer Technology. All sensitive data is scrambled upon submission. There is virtually no way for anyone to intercept your information. Plus, we do not store your credit card number for security reasons.


Do you charge GST?

All prices displayed and quoted at Australian Golf Online are inclusive of 10% Goods and Services Tax.


Pricing Policy

Price for each product is listed on the product's detail page.

Please note that product availability is subject to change based on the stock status of each product. If a product were to go out of stock while you were placing an order, we would notify you before the order is confirmed. In the event that any products in your order prove to be unavailable after the order is placed, we will notify you by e-mail and/or by phone.

Although every effort is made to provide up to date prices and information, Australia Golf Online retain the right to change prices without notice and specials apply only while stocks last.

All Sales are final.


Warranty Policy

Australian Golf Online strives to provide you with the best possible warranty policies in the business. All golf equipment purchased from Australian Golf Online is covered by the original manufacturer's warranty which is usually from 1-2 years from date of purchase. Please consult with us regarding a specific manufacturer's warranty policy.

Simply contact us on 1300 465 366 and we will assist you through our warranty process.


Return Policy

Australian Golf Online is committed to providing products of high quality and value, and we back this commitment with a satisfaction guarantee. If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or full refund so long as it is new and unused, and in its original packaging.

The following products may NOT be returned:

  1. Special orders

  2. Custom golf clubs

  3. Personalised items

  4. Books and software


This guarantee must be exercised within 30 days of your receipt of the merchandise. Exceptions may apply for gift items purchased in advance. All return shipping charges must be prepaid (we will not accept return items shipped to us C.O.D.).

Returns and exchanges are accepted only for items purchased from Australian Golf Online . Refunds will be applied based on the original method of payment.

Shipping

Original shipping charges are non-refundable.

Defective Products
Any defective product may be returned anytime while still under the manufacturer's warranty period.

Warranty Claims
Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers' products, or may be found on their respective web sites. Please contact Australian Golf Online prior to returning any merchandise for warranty consideration.

Damaged Goods
If an item reaches you in damaged condition, save the shipping carton and notify Australian Golf Online at once. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 10 days of the invoice date.

How to Return Merchandise
Products may be returned to the Australian Golf Online warehouse in Narangba, Queensland. To return an item to our warehouse we encourage you to re-use your original shipping carton. Please include a separate piece of paper containing your printed name and address, the order number and your Australian Golf Online Customer Number, and the reason for the return or exchange. Wrap the package securely and send it to the following address:

Australian Golf Online
ATTN: Returns Dept.
PO Box 166
Narangba QLD 4504


Privacy Policy

Australian Golf Online takes your privacy extremely seriously. We understand and appreciate that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting our site, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Do We Gather?

 The information we learn from customers helps us personalize and continually improve your shopping experience at Australian Golf Online. Here are the types of information we gather. E-mail Communications: To help us better communicate with our valued customers, we store e-mail addresses from our mailing list in order to make you aware of special offers and new items at Australian Golf Online.

Do We Share the Information It Receives?

 Information about our customers is an important part of our business, and we are not in the business of selling it to others.

How Secure Is Information About Me?

 We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input and protects it against "cyber pirates / hackers". We DO NOT reveal credit card numbers when confirming an order and all credit card information is purged from our server at least once a day. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

Notices and Revisions

If you choose to visit www.golfonline.com.au, your visit and any dispute over privacy is subject to this Notice, including limitations on damages, arbitration of disputes, and application of the law of the state of Queensland. If you have any concern about privacy please send us a thorough description to sales@golfonline.com.au, and we will try to resolve it. Our business changes constantly. This Notice will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes.


Terms and Conditions - Effective as of August 2011

Welcome to www.golfonline.com.au, a Web site provided as a service to you by Golf Online Store Pty Ltd.  The following legally binding Terms of Use govern your use of this Web site.  Please read them carefully.  Your use of this Web site confirms your unconditional acceptance of the Terms of Use.  We may make changes in these Terms of Use from time to time, and these changes will be effective as soon as they are posted. 

Eligibility to Use this Web Site.  This Web site is not intended to be used by children.  By using this Web site, you represent and warrant that you are at least 18 years of age.  If we become aware that you are younger than 18, we will terminate your registration. 

Proprietary Rights.  Golf Online Store Pty Ltd owns all rights, title, and interest in this Web site and its content, including without limitation all copyrights, trademarks, patents, and other intellectual property contained in the Web site, except for those trademarks owned by third parties that may advertise on or link to the Web site.  Your use of the Web site does not grant you any license or right to use this intellectual property for any commercial purpose.  You may use the Web site for personal, non-commercial purposes only. 

Orders for Our Products and Services.  If you order any of our products or services through this Web site, you represent and warrant that you are at least 18 years old, and you agree to pay in full the prices for the purchases you make, as well as all applicable taxes.  If we do not receive payments when they are due, then you agree to pay all amounts owed to us upon demand by us.  If we are unable to collect amounts owed to us on customers' accounts, we may refer those accounts to a collections agency.  We reserve the right to change our payment terms and procedures at any time without prior notice to you. The risk of loss and title for all merchandise ordered on this Web site passes to you when the merchandise is delivered to the shipping carrier. 

Product Specifications and Availability.  We attempt to display the attributes of our products, including any applicable colours, as accurately as is reasonably possible.  We cannot guarantee that the product colours seen on this Web site will match actual product colours, however, because the colour display on your computer system depends in part on the monitor you use.  We attempt to ensure that information on this Web site is complete and accurate, but we make no representation as to its completeness or accuracy.  We do not warrant or guarantee that any products or services found on this Web site at a particular time will be available at any future time.  We may change information about price and availability without notice.  We reserve the right to limit the order quantity on any product or service and to refuse service to any customer.  We may require verification of information before accepting or shipping any order.

Third Party Links.  This Web site contains links to Web sites that are not owned, operated, or controlled by Golf Online Store Pty Ltd.  We assume no responsibility for the products and services offered by these third parties or for the content of their Web sites.  All such links are provided solely as a convenience to you and do not constitute any endorsement, guarantee, representation, or warranty by Golf Online Store Pty Ltd of the third party or the content of the third party's Web site.  If you use these links, you will leave this Web site.  If you choose to access any other Web site linked to or from this Web site, you do so at your own risk.  Golf Online Store Pty Ltd will not be liable for any damage or loss arising from any use of any third party Web site or any links contained in the Web site.

Prohibited Practices.  You agree that, in addition to respecting any prohibition contained elsewhere in these Terms of Use, you will refrain from the following practices:  creating user accounts under false pretences', exploiting this Web site or its content for any commercial purpose not authorized by us, attempting to gain unauthorised access to other computer systems through this Web site, obtaining personal information or customer lists from or through this Web site, interfering with any other party's use and enjoyment of this Web site or any of its services, altering, interrupting, damaging, disabling, overburdening, or impairing this Web site, using this Web site to violate any local, state, federal, or international laws or legal rights, and infringing the intellectual property or other legal rights of Golf Online Store Pty Ltd or any third party.

DISCLAIMERS.  THIS WEB SITE IS PROVIDED AS IS, WITHOUT ANY WARRANTIES OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. GOLF ONLINE STORE PTY LTD DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE CONTENT PROVIDED ON OR THROUGH THIS WEB SITE.  THESE EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW.  TO THE FULLEST EXTENT PERMISSIBLE BY LAW, GOLF ONLINE STORE PTY LTD DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEB SITE.  GOLF ONLINE STORE PTY LTD EXPRESSLY DISCLAIMS ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION.  

LIMITATIONS OF LIABILITY.  Golf Online Store Pty Ltd assumes no responsibility for, and will not be liable for, any damage to your computer, telecommunications equipment, or other property caused by or arising from your use of this Web site or your downloading of any material from this Web site.  IN NO EVENT WILL GOLF ONLINE STORE PTY LTD OR ITS OFFICERS, DIRECTORS, EMPLOYEES, MEMBERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, OR BUSINESS PARTNERS BE LIABLE TO YOU OR TO ANY OTHER PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM LOST PROFITS, LOST DATA, GOODWILL IMPAIRMENT, OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE OF, OR INABILITY TO USE, THIS WEB SITE OR ANY WEB SITES LINKED TO IT, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  THESE LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW.  IF ANY PROBLEM ARISES WITH THIS WEB SITE, YOU AGREE THAT YOUR ONLY REMEDY IS TO STOP USING THE WEB SITE.

Indemnification.  You agree to indemnify, defend, and hold Golf Online Store Pty Ltd and its affiliates, directors, officers, employees, agents, and representatives harmless from any and all claims, liabilities, losses, and damages of any nature, including attorneys fees and court costs, arising in any way from your use of this Web site or your breach of any law or any provision of these Terms of Use.  We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in that case, you agree to cooperate with our defence of such a claim.

Non-Waiver.  Golf Online Store Pty Ltd's failure to exercise any rights under these Terms of Use will not constitute a waiver of enforcement of such rights.  If any provision of these Terms of Use is found to be unenforceable or invalid, that provision will be eliminated to the extent necessary so that these Terms of Use will remain in full force and effect. 

Termination.  You or Golf Online Store Pty Ltd may suspend or terminate your account or your use of this Web site at any time, for any reason.  You are personally liable for any orders that you place or charges that you incur prior to termination.  We reserve the right to discontinue all or part of this Web site at any time, for any reason, without notice to you.

Changes.  These Terms of Use may change from time to time, as dictated by new developments in business, technology, law, or regulation.  Any changes will take effect as soon as they are posted.  Please check these Terms of Use from time to time to make sure you stay current.  Your continued used of this Web site after we post any revision to the Terms of Use signifies your acceptance of the revised terms. 

How to Contact Us.  If you have any questions about these Terms of Use, please contact us in one of the following ways:

  • By calling us, at 1300 465 366 - 1300 GOLFON

  • By visiting us at www.golfonline.com.au

  • By writing to us at Australian Golf Online, PO Box 166, Narangba, Queensland, 4504, Attention: Internet Department, Terms of Use Team.

 


Do your clubs Include Headcovers ?

All current model drivers, fairways, hybrids and putters include a matching headcover. With regards to Sale or Close Out items we endeavour to offer a matching headcover, but this cannot be guaranteed. We can certainly guarantee you will recieve a headcover, but we cannot guarantee it will be matching.


Do you take trade Ins? Do you sell used equipment?

Got a spare driver, spare iron set, spare putter or three gathering dust in your garage ??? Why not turn them into the latest technology driver !! What is gathering dust may transform your game !!! Trading in your old clubs at Australian Golf Online couldn't be easier, just follow these easy steps to insure a fast trade on your new club.

  1. To determine the value of your clubs simply give us a call on 1300 465 366 and describe the models and condition and we can determine the approximate value of your clubs.

  2. After determining your trade-in value, place your order for your new clubs and indicate you wish to do a trade in, specifying which clubs you intend to trade.  You will be charged the full price of the new purchase at this time. Most orders ship within 5-7 business days. Credit card orders only accepted for trade-in orders. 

  3. When your new clubs arrive, pack your trade in clubs in the same box, and please pack them as protectively as possible. On the box will be a return consignment note, simply take it out of the envelope and place it on the box to ship the trade in clubs back to us at absolutely no cost to you.

  4. When your trade ins arrive, an final assessment will be made for grade, model and condition within 1-2 business days of receipt. A credit will be issued to your credit card for that amount. If there are any discrepancies, customer service will call you to discuss.

I want to order clubs custom fit...can I?

Yes, you can order your clubs custom made to your specifications. We can order your clubs any way you want them from most any manufacturer, within reason. Typically, we only stock standard lies and lengths, unless noted otherwise. We do NOT charge an extra fee for custom length/lie specifications. Custom shafts, grip specs may be extra, depending on the manufacturer. If we do custom order clubs for you, and you change your mind or return them, you may be subject to a re-stocking fee of up to 25%. Simply call any of our consultants to custom order your set at 1300 465 366 or email sales@golfonline.com.au.


Are your prices in Australian dollars? Why don't you show them in US dollars?

Yes, all of our prices are in Australian dollars. If you need the prices in other currencies, please follow the following link to convert currencies. www.xe.com.


At Australian Golf Online, our goal is to make sure that you, are customer, have an enjoyable shopping experience...not just the best prices anywhere, but the best service, too.

If there are any questions we have left unanswered or if you have any comments or feedback to improve our site to enhance your online shopping experience we would love to hear from you.

Please email us at feedback@golfonline.com.au.