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Returns & Warranty

Warranty Policy

Australian Golf Online strives to provide you with the best possible warranty policies in the business. All golf equipment purchased from Australian Golf Online is covered by the original manufacturer's warranty which is usually from 1-2 years from date of purchase. Please consult with us regarding a specific manufacturer's warranty policy.

Simply contact us on 1300 465 366 and we will assist you through our warranty process.


Return Policy

Australian Golf Online is committed to providing products of high quality and value, and we back this commitment with a satisfaction guarantee. If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or full refund so long as it is new and unused, and in its original packaging.

The following products may NOT be returned:

  1. Special orders

  2. Custom golf clubs

  3. Personalised items

  4. Books and software


This guarantee must be exercised within 30 days of your receipt of the merchandise. Exceptions may apply for gift items purchased in advance. All return shipping charges must be prepaid (we will not accept return items shipped to us C.O.D.).

Returns and exchanges are accepted only for items purchased from Australian Golf Online . Refunds will be applied based on the original method of payment.

Shipping

Original shipping charges are non-refundable.

Defective Products
Any defective product may be returned anytime while still under the manufacturer's warranty period.

Warranty Claims
Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers' products, or may be found on their respective web sites. Please contact Australian Golf Online prior to returning any merchandise for warranty consideration.

Damaged Goods
If an item reaches you in damaged condition, save the shipping carton and notify Australian Golf Online at once. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 10 days of the invoice date.

How to Return Merchandise
Products may be returned to the Australian Golf Online warehouse in Narangba, Queensland. To return an item to our warehouse we encourage you to re-use your original shipping carton. Please include a separate piece of paper containing your printed name and address, the order number and your Australian Golf Online Customer Number, and the reason for the return or exchange. Wrap the package securely and send it to the following address:

Australian Golf Online
ATTN: Returns Dept.
PO Box 166
Narangba QLD 4504