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Satisfaction Guarantee


Satisfaction Money Back Guarantee

When you buy from us, we want you to be thrilled with your purchase. If in any way you are dissatisfied please contact customer service to discuss returning the products that did not meet your expectations for your money back or store credit. Whatever happens, your satisfaction is guaranteed by Australian Golf Online.

Because the majority of our products are only available online, we realise that you can't touch, swing and test them as they would in a traditional bricks and mortar golf store. In consideration of this we offer a 14 Day Money Back Guarantee so you can return your order for a refund or for store credit.

There are just a couple of conditions you should understand:

  • Returns in accordance to our 14 Day Money Back Guarantee policy will only be processed if the club face and sole is in new, resalable condition, void of any marks, scratches or scuffs. Club heads can be protected by generously covering the face and sole with electrical tape.

  • The 14-day money back guarantee applies to all clubs of standard length, grip and shaft and excludes the shipping amount.

  • Custom built orders are unable to be returned. These clubs come direct from the manufacturers factory ex USA.

  • Clubs on sale are not covered under our 14 day money back guarantee, but are covered under the standard manufacturer's warranty, which is generally 1-2 years depending on the manufacturer.

If you have any questions regarding any of our policies, once again feel free to contact our friendly customer service team at any of the following:

By E-mail:
sales@golfonline.com.au

By Phone:
Australian Customers: 1300 465 366
International Customers: +61738866525

By Mail:
Australian Golf Online
PO Box 166,
Narangba,
Queensland, 4504, Australia